1. The information provided on this website is for general information purpose and use only. Every endeavour is made to keep the product information complete and correct, however the customer is responsible for ensuring the product they purchase is suitable for their specific requirements. All product shots and information are for reference only. The colour and packaging may vary from actual products.
2. No amendments or cancellations will be accepted once the order and payment are secured.
3. Delivery Method (Hong Kong)
a) All merchandises will be shipped by SF Express to the residential or commercial address or designated SF Locker or pick-up point at the selected location.
b) Order and payment completed before 22:00, delivery will be arranged the following day (Monday - Friday). The actual delivery date subject to stock availability and SF Express arrangement.
c) The Customer is required to fill in a valid mobile phone number while placing an order for the purpose of receiving delivery notification via SMS message or phone call from SF Express.
d) During the course of placing an order, you may choose from the delivery method options and corresponding delivery fee (if applicable).
e) The customer is responsible to receive or collect the package. Any unclaimed package will be returned to ZEGCOM IM LIMITED, the customer is required to bear the 2nd attempt delivery fee of HKD80.00.
f) If the customer decides to request a refund for the purchase, an amount of HKD80.00 of delivery fee will be deducted from the total order value.
SF Express Locker Pickup
The customer will receive a SMS message from SF Express once the package arrived at the designated SF Express Locker of selected location.
取件步驟：
1. 在主畫面選擇「取件」。
2. 輸入 6 位數字取件碼, 然後按「取件」。
3. 智能櫃門會自動打開, 您便可領取包裹。
4. 關上櫃門後, 主畫面會顯示「取件成功」。
Please contact SF Express at 2730 0273 (press 1 followed by 7), should you not receive any notification from SF Express one week after placing an order with us.
4. Delivery (Outside Hong Kong)
When ordering from zimfinity.com, you're responsible for ensuring the product can be lawfully imported to the destination.
Recipients of international shipments may be subject to import taxes, customs duties and fees (hereafter, "Import Fees"), levied by the customs office of your delivery destination country.
Import Fees vary according to the customs regulations of the destination country. Components that play a role in Import Fee calculations are (among others):
- Product category and price
- Shipping costs and package weight
- Customs clearance channel
- Import taxes based on customs duty amounts
Customs policies vary widely, and some countries don't charge Import Fees for shipments that fall below a minimum value. Contact the customs office of the destination country for more information.
Import Regulations
The recipient is the importer of record and must comply with all laws and regulations of the destination. Customs delays can affect original delivery estimates.
Note: Customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number or government-issued ID copy.
Zimfinity.com is an e-commerce platform managed and operated by ZEGCOM IM LIMITED.
ZEGCOM IM LIMITED reserves the right to amend the terms and conditions from time to time without prior notice. If any disputes arise, our company's decision is final.
